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FAQ

Frequently Asked Questions


What Payment Methods Do You Accept?

We accept American Express, Mastercard, Visa, Discover and Paypal. MoneyOrder is also accepted, the moneyorder must be received prior to shipment.

How Long will it take to process my order? How will my order ship?

Processing Time:
Your order may be shipped in separate packages.
Most orders will ship within 3 business days (Monday-Friday).

Exceptions to processing time:
1. Please allow 5 to 7 business days for non-custom made-to-order products including Watches, Artwork, Large Decals (over 6"x6" size), Awards, and Rings.
2. Please allow 7-10 days for all Custom Products
3. Please allow 10-15 days for Metal Signs and Stocked EMS Bags

These times are estimates and processing times vary due to demand and inventory. Current estimates for extended processing time will be listed in each item description.
If you need your order quicker, please call, 772-220-6827, or email us at Support@Firefighter.com in advance or immediately after your order has been placed. Although we cannot guarantee a faster processing time, we will do our best to accommodate your needs.
Shipping & Delivery Times:
You must have a mailbox or PO box to receive your order. We relay on third party delivery services, mainly USPS. However, some large products (gear bags, awards, ect.) will be shipped UPS or FedEx.
Since we relay of third party delivery services, shipping times and delivery dates are subject to influences beyond Firefighter.com's control, especially during extreme weather. Once an order is shipped, we cannot redirect or cancel the order.

Who is Firefighter.com?

Founded in 1998 Firefighter.com is Owned and Operated by a Retired Firefighter and his Wife a Computer Programmer. Together They have Grown this Family Owned Small Business from a Small Unknown Start-up, to a Well Established Online Retail Business with over 1.5 million visitors a year. Our Privately Held Company Enjoys Many Long-term relationships with Vendors, Affiliates and Manufacturers. Many of our Vendors are Also Firefighter's With Small Businesses. These Long Established Bonds Enable Firefighter.com to continually serve its customers in a responsible and reliable manner. We are also an officialy licensed vendor for IAFF items.

What do I do if I need to return something?

Items that have been personalized are not returnable.

To return or exchange an item, you must contact us within 14 days of the original ship date. Your items must reach us within 30 days from the ship date. To qualify, simply initiate the return by requesting a return authorization number by emailing support@firefighter.com.

Please ensure that the item is in its original condition including: packaging, manuals, warranties, accessories, security seals, etc. Apparel must be unworn and unlaundered.

Write your return authorization number on the outside of the package. Place a note with your Purchase Order Number inside the package along with the requested service. For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping.

After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee. If a refund is requested on an order that qualified for the free shipping option, the shipping fees will be deducted from the refund. Items received after 30 days will not be accepted for return.

NOTE: Merchandise covered by manufacturer's warranty must be sent directly to the manufacturer for replacement or repair.

What is your privacy policy?

Firefighter.com has a firm commitment to privacy. We will not sell, rent, or otherwise distribute individual user information to outside parties. We use it for internal purposes and communication with our customers.If you have addtional questions regarding our credit card security policies, please contact us at sales@firefighter.com at: support@Firefighter.com.

Do You Ship Internationally?

Firefighter.com has partnered with International Checkout for the delivery of products outside of the United States. The order process has not changed in that you still simply add products to your cart and when you have completed your shopping simply select the International Checkout button on the View Your Cart Page. This will transfer you to the International Checkout website for the completion of your transaction. You may pay with International credit card, Paypal or bank transfer. International Check will process your order, including billing, shipping and customer service.